UW Connect
As a rebranded version of ServiceNow, UW Connect is available to SoN faculty and staff members to make, view, and answer requests. UW Connect is a Service Management tool for departments to intake information and provide quick customer support.
Features
- Request Management Portal: A dedicated platform for creating and managing service requests efficiently.
- Compliance: Fully compatible with FERPA and HIPAA regulations, ensuring data privacy and security.
- UW Groups Integration: Seamlessly manage department/unit subscriptions through service-specific UW Groups.
- Automated Billing: Streamlined UW-IT billing with automated UW budget number integration.
- Knowledge Base (KB): Access a comprehensive Knowledge Base that links articles to your support records for quick and common support responses.
Availability
- Faculty
- Staff
Cost
- University-funded covered by the Technology Recharge Fee.
Supported Platforms
- Google Chrome 57+
- Safari 10+
- Firefox 52+
- Microsoft Edge 14+
- New version of Edge based on Chromium
Visit UW Connect log in using your UW NetID and password. To access and view more details regarding a specific request or number, click on the hyperlink in the “Number” section. You will now be able to communicate the request on this page.
Note: You can see your SoN IT, HR, and UW-IT requests.
If you have any questions or need help, please contact the SoN IT Service Desk.
Q: How do I keep my department messages from going to the wrong place?
A: Depending on your department, any request sent to the email associated with the said department will remain within it. When messaging, be sure to send your request to the appropriate department. If you’re unsure if you’ve sent a request to the right place or don’t know where it is, check out your request portal (UW Net ID Required) to view its status. If you’re still having trouble, please feel free to contact the SoN IT Service desk.
Q: How are my requests to different departments kept confidential?
A: If you send your request to sonhelp@uw.edu, it will be routed to the SoN IT queue. This means anyone outside of HR cannot see the requests. While reviewing requests, we at SoN IT have not kept our queue confidential to collaborate with UW-IT and other units. All outgoing requests look like they are coming from sonhelp@uw.edu, but they are not in the IT queue or routed through the IT queue. We have instances where someone sends in a request to the wrong email address and ends up in the wrong queue. We always re-route those requests as soon as possible. I can say that this is a tiny percentage of requests.
